Shipping Guide
Unique Toy City ships worldwide with tracking on every order. Orders are dispatched from our warehouse in China, with backup stock held locally so that in-demand styles reach you faster. Please read the sections below for full details.
1. Shipping Methods & Costs
- Free standard shipping on all orders over AU$99.00.
- Orders under AU$99.00 are charged a flat rate of AU$9.95.
- Express shipping (where available): AU$19.95, free on orders over AU$199.00.
- Carriers we use include Australia Post, Aramex, YunExpress (YANWEN), 4PX and DHL eCommerce. Carrier selection is automatic and cannot be requested at checkout.
- Parcels shipped with YunExpress are handed to Australia Post or Aramex for final-mile delivery.
2. Delivery Times
| Destination | Standard | Express |
|---|---|---|
| Australia | 6–12 business days | 4–7 business days |
| New Zealand | 7–14 business days | 5–8 business days |
| United States & Canada | 8–15 business days | 5–9 business days |
| United Kingdom & Europe | 9–16 business days | 6–10 business days |
| Rest of the world | 10–20 business days | — |
Delivery times are estimates and start from the moment your parcel leaves our warehouse, not from the moment the order is placed. Peak seasons (Black Friday, Christmas, Lunar New Year) may add 2–4 business days.
3. Order Processing Time
- Orders placed before 10:00 AM (AEST) on a business day are usually packed and dispatched within 1–2 business days.
- Orders placed on weekends or public holidays are processed on the next business day.
- If an item is temporarily out of stock we will transfer it from our secondary warehouse, which can add up to 5 business days. We will email you if this affects your order.
- During promotional periods and public holidays, dispatch and customer service responses may be delayed by 2–3 business days.
4. Tracking Your Order
- As soon as your parcel is dispatched we email you a tracking number and a tracking link.
- Tracking can take 24–72 hours to show the first scan after dispatch. This is normal.
- You can also track your order any time from My Account → Orders on our website.
- If tracking has not updated for more than 7 business days, contact us at service@uniquetoycity.com and we will open an investigation with the carrier.
5. Where We Ship
We ship to Australia, New Zealand, the United States, Canada, the United Kingdom, and most of Europe and Asia. We also deliver to PO Boxes and to APO/FPO/DPO military addresses (please include the unit and box number, and select AA, AE or AP as the state).
If your country is not available at checkout, email us — we can often arrange a manual quote.
6. Changing Your Delivery Address
Please contact us within 24 hours of placing your order at service@uniquetoycity.com if your address is incorrect. We can amend the address until the parcel is dispatched. Once a parcel is in transit the address can no longer be changed, and you would need to contact the carrier directly.
7. Discreet Packaging
Every order is shipped in a plain, unbranded mailer or box. Our store name does not appear on the outside of the parcel, and no product descriptions are printed on the shipping label. Only your address and our return address appear on the package.
8. If You Are Not Home
- The carrier will attempt delivery and, where it is safe to do so, leave the parcel in a secure location.
- If no safe place is available, a card or email will be left explaining how to collect your parcel from the nearest depot.
- Parcels held at a depot are usually returned to us after 10 days if uncollected.
9. Customs, Duties & Taxes
- Orders shipped within Australia include GST in the displayed price. There are no additional charges at delivery.
- International orders may attract import duties or taxes levied by your country. These are the responsibility of the recipient. We declare parcels accurately at the price paid and cannot mark orders as gifts or under-declare value.
- If a parcel is refused at customs and returned to us, we can refund the product value less the original shipping cost and any return freight charged by the carrier.
10. Lost, Delayed or Damaged Parcels
- If tracking shows your parcel as delivered but you have not received it, please check with neighbours and your local post office first, then contact us within 72 hours of the delivery scan.
- If a parcel is confirmed lost in transit we will send a replacement or issue a full refund — your choice.
- If a parcel arrives damaged, photograph the packaging and the item and email us within 48 hours so we can raise a claim and send a replacement.
- We are not responsible for parcels lost because an incorrect or incomplete address was supplied at checkout.
Still need help?
Our team replies to every message within one business day: service@uniquetoycity.com.