Contact Us
We are here to help with sizing, orders, shipping and returns. Our customer care team replies to every message within one business day (Monday–Friday, 9:00–18:00 AEST).
service@uniquetoycity.com — the fastest way to reach us. Please include your order number if your question is about an order.
Order Enquiries
For order status, address changes, cancellations, returns or refunds, email us with:
- Your order number (it starts with # and is in your confirmation email)
- The email address used at checkout
- A short description of the issue, plus photos if the item is damaged or incorrect
Sizing Help
Not sure which size to choose? Send us your bust, waist and hip measurements in centimetres together with the product name, and we will recommend the best size for you. You can also check our Size Guide.
Wholesale & Partnerships
For wholesale, influencer collaborations or press enquiries, email service@uniquetoycity.com with the subject line “Partnership”.
Mailing Address
Unique Toy City
Customer Care
Melbourne, Victoria, Australia
This is a correspondence address only. Returns must be sent to the return address we provide by email, not to this address.
Before You Write
Many questions — delivery times, tracking, returns, refund timing — are already answered on our FAQ, Shipping Policy and Returns & Refunds pages.