Frequently Asked Questions
Orders
How do I place an order?
Choose your size and colour on the product page, add the item to your cart, then follow the checkout steps. You can pay by card or PayPal. You will receive an order confirmation email within a few minutes.
Can I change or cancel my order?
Yes, if it has not been dispatched yet. Email service@uniquetoycity.com within 24 hours of ordering with your order number and we will amend or cancel it free of charge.
Do I need an account to order?
No. Guest checkout is available, although an account lets you track orders and reorder faster.
What payment methods do you accept?
Visa, Mastercard, American Express, Apple Pay, Google Pay and PayPal. All payments are processed over a secure, encrypted connection.
Shipping
How much is shipping?
Free standard shipping on orders over AU$99. Orders below that are charged a flat AU$9.95. Express shipping is AU$19.95, or free over AU$199.
How long will my order take?
Orders are dispatched within 1–2 business days. Standard delivery is 6–12 business days to Australia, 8–15 to the US and Canada, and 9–16 to the UK and Europe. See the Shipping Policy for the full table.
Where is my tracking number?
We email it as soon as your parcel leaves our warehouse. Tracking can take up to 72 hours to show the first scan.
Do you ship internationally?
Yes — we ship to Australia, New Zealand, the US, Canada, the UK, most of Europe and parts of Asia. Import duties, if any, are payable by the recipient.
Sizing and Fit
How do I know which size to order?
Every product page lists measurements in centimetres, and our Size Guide shows the body measurements each size is designed for. If you are between sizes, we usually recommend sizing up for knitwear and taking your usual size for dresses with stretch.
Do the sizes run small?
Our styles are cut to standard AU sizes. If a style runs small or large, we say so in the product description.
Returns and Refunds
What is your return window?
30 days from delivery. Items must be unworn, unwashed and have their original tags attached.
Who pays return shipping?
You do, unless the item is faulty, damaged or not what you ordered — in that case we cover it and refund your original shipping too.
How long does a refund take?
We inspect returns within 2 business days and issue the refund to your original payment method, which usually appears within 3–5 business days.
Can I exchange an item?
Yes. The quickest route is to return the item for a refund and place a new order, so your size does not sell out. We can also hold a replacement for you for 14 days — just ask.
Products and Care
How should I wash my knitwear?
Hand wash cold or use a delicate machine cycle in a laundry bag, then dry flat in the shade. Do not tumble dry. Full care instructions are on the label of every garment.
Are the colours accurate?
We photograph every item in natural light, but screens vary. Small differences between the photo and the garment are normal.
An item I want is sold out. Will it return?
Our styles are produced in limited runs. Email us and we will let you know if a restock is planned.
Still Stuck?
Email service@uniquetoycity.com and we will reply within one business day.